privacy policy
Privacy Policy Statement
At Osteo 3730 we value your privacy, as a result your health information is confidential and handled in accordance to the Clinic Privacy Policy. This Policy aligns with the Privacy Act (1998) and provides information that explains how we collect, use, store and protect your information. It is also to inform you of your rights in relation to the information that we collect.
Collection & Use
It is a government requirement that Osteopaths keep clinical records. This information is used for the purpose of diagnosis, treatment and management of your condition.
In order to provide the best possible patient care you may be asked to provide information regarding things such as relevant health history, family history and contact information such as name, address, date of birth, gender. This information may be collected by your Osteopath verbally or obtained via the New Patient Intake form or online booking system.
We may at times collect additional information including Medicare or Private health details for the purpose of billing and/or rebates. Depending on the purpose of your visit, this may also include details relating to the workplace or relevant insurance company. We also collect your information via communication avenues such as website, email, fax, post, text, social media and telephone for the purpose of clinic management and patient care.
Although most of this information is obtained directly from you, we may at times collect information from other sources such as another health professional, hospital or diagnostic imaging service (as required.) Your information will be used to enhance patient care and as part of standard business procedure, and will not be used for any other purpose without your consent.
Storage
Clinical records are stored and transferred securely to safeguard against theft, use, modification and disclosure. Some of the systems we have in place to protect your information include passwords and encryptions, secure premises, tech protection software and safe disposal. This means at all times information stored by Osteo 3730, whether in hard copy or electronic form, is handled with the upmost care.
Website & Cookies
Our website utilises Cookies, this means that when you visit our website certain data is collected about your visit. This is not something that occurs exclusively on our website, it is a normal part of web browsing and is designed to optimise & personalise your online experience.
Cookies are small pieces of data that may store information including your IP address, date and times of access, screen setting, web browser software, referring website ect. Using your device you can allow or remove cookies based on your browsing preference.
Our website may contain external links to other sites, these links are provided for convenience and informative purposes. Although we have endeavoured to provide links that are relevant and safe, we cannot except responsibility for pages maintained by external providers. We strongly recommend you read and understand individual privacy policies from other websites.
Our website has being designed and hosted by squaresqare.com, as a result information that is collected from our website may be held overseas. We endeavour to work with companies that provide quality security for the protection of your information.
Disclosure
We do not sell or give away your personal information. With your consent, your information may at times be provided to your medical provider or other nominated health care professional. For regulatory and legal purposes, we may at times be required to disclose your information, this may include for a legal subpoena or mandatory auditing.
Access
You have the right to access your information that is held with us. Should you require access to this information you will be asked to submit your request in writing. You may also access a hard copy of our Privacy Policy whilst at the clinic.
Should it be identified that there is any inaccuracies in the information that is held about you, will we take reasonable steps to correct this information provided it does not breach our legal or ethical requirements.
Feedback and complaints
If at any time you have concerns or complaints in regards to our Privacy Policy or the information we hold about you, we will ask that you provide this to us in writing. Within reason, we will endeavour to resolve any concerns or complaints that may arise.
As we continue to maintain privacy protection as a high priority, from time to time we may update our processes, systems and policies regarding information protection. Our privacy policy will be updated to reflect these changes when they occur.
By completing and signing the patient history and consent form you consent to us using your information for the purposes described in this privacy policy.
Last updated 26/09/2021